New games are factory sealed, never opened. Used games can vary in what's included. Manuals and original cases are not always available. Used games are tested to work well. MONEY BACK GUARANTEE: Each purchase is protected by the rules of the credit card associations. In addition, Harvbooks guarantees every transaction against damage or defect with a money-back guarantee. Any order may be returned within 30 days of delivery for a full refund if it is defective or the wrong title or item or there is damage to the product, not the packaging. Other returns may be made during the allotted time and are subjected to a re-stocking fee of fifteen percent of the sale price and the standard shipping.